+64 9 262 0252

zephs@kwestcloth.com

KWEST CLOTHING

Shipping Policy

‌Effective Date: November 10, 2026‌

KWEST CLOTHING LIMITED operates the e-commerce platform at www.kwestcloth.com. This Shipping Policy outlines all standardized delivery terms, processing timelines, shipping options, and related service rules for orders placed on our website. As a New Zealand-based minimal clothing and accessories brand focused on timeless, low-fuss everyday essentials, we strive to get your ordered tote bags, hats, waist packs and other items delivered to your door as smoothly and transparently as possible. If you have any questions about shipping before or after placing your order, you can reach our support team at any time via email at zephs@kwestcloth.com, phone at +64 9 262 0252, or our physical address at 40 Tuaiwi Street, Manukau, Auckland 2104, New Zealand.

1. Order Processing Timeline

All orders placed on our website go through a standardized verification and preparation process before they leave our warehouse, and this processing window is separate from the final delivery transit time.
For all in-stock items listed on www.kwestcloth.com, our team will complete order confirmation, payment verification, quality check of your selected products (including canvas tote bags, solid color hats, waist packs and all other merchandise), secure packaging with dust and water resistant outer protection, and hand over the parcel to our designated logistics partner within 1 to 3 business days after your order is successfully submitted. Processing time does not include public holidays observed in New Zealand and weekends, when our warehouse team is not on duty.
We will send you a formal order confirmation email right after you complete checkout, followed by a separate shipping confirmation email with a full traceable tracking number for your parcel as soon as it is dispatched from our warehouse. You can use this tracking number on our website’s order tracking page at any time to view the real-time updated location and delivery status of your parcel.

2. Shipping Options and Delivery Timelines

We provide tiered shipping options for customers located across New Zealand and international regions, with fully transparent fees:

2.1 Domestic Shipping (New Zealand)

  • Standard Domestic Shipping: This low-cost option is available for all local orders, with a flat rate delivery fee of NZD 4.99, and free shipping is automatically applied to all domestic orders with a total value over NZD 70 after all discounts are applied. The estimated delivery time for standard domestic orders is 2 to 5 business days, starting from the date your parcel leaves our Manukau warehouse.
  • Express Domestic Shipping: If you need your items urgently, you can select the express checkout option for a flat rate of NZD 11.99. Express domestic orders are prioritized for dispatch, and will be delivered to any address across New Zealand within 1 to 2 business days after shipment.
    *Please note that PO box addresses across New Zealand are fully supported for both standard and express domestic shipping, no extra fees will be charged for delivery to PO boxes.

2.2 International Shipping

We deliver our minimal style clothing and accessories to customers across Australia, Pacific Island countries, major regions in Europe, North America and parts of Asia:

  • Standard International Shipping: This option has a flat fee of NZD 14.99 for all orders under NZD 120, with an estimated transit time of 7 to 14 business days after dispatch.
  • Express International Shipping: For customers who prefer faster delivery, we offer the tracked express international option with a flat fee of NZD 24.99, with estimated delivery completed within 3 to 7 business days after shipment.
    All international customers are responsible for paying any applicable import duties, customs clearance fees and local taxes charged by their destination country, as these charges are determined by local government regulations and are outside of our control. We do not cover these additional fees, and we recommend you check your local import policies before placing your order for the most accurate cost reference.

3. Delivery Rules and Exceptions

All delivery timelines we list on our website are estimated values, and delays that fall outside of our reasonable control may occasionally happen: these include extreme adverse weather conditions, local public health emergencies, unexpected logistics carrier operational disruptions, customs clearance delays for international orders, and public holidays in the destination region. If your parcel is significantly delayed past the maximum estimated delivery window, you can contact our support team with your order number, and we will open a formal trace request with our logistics provider to locate your parcel and resolve the issue for you.
When the courier marks your parcel as successfully delivered to the shipping address you provided at checkout, the delivery is considered complete, and we are no longer responsible for lost or damaged parcels after that point. If you notice your tracking status shows completed delivery but you have not received your parcel, please first check with your local neighbors, building management team, or nearby local post office, then reach out to us and we will help you coordinate further investigation.
If you enter an incorrect, incomplete or outdated shipping address when you place your order, and the parcel is returned to us by the courier due to this error, you will be responsible for covering the extra reshipping fee to send the parcel to your corrected valid address. To avoid this unnecessary extra cost, we highly recommend all customers double check their full shipping address including street name, apartment number, postal code and contact phone number before confirming their payment.

4. Parcel Lost or Damaged in Transit

If your parcel is confirmed lost by our logistics partner during the transit process after leaving our warehouse, we will offer you two optional resolutions free of extra charge: we can resend all the items from your original order to you immediately once we confirm the loss, or issue a full store credit equal to the full value of your lost order that you can use for any future purchase on www.kwestcloth.com.
If your items arrive with obvious physical damage caused by rough handling during shipping, please contact our support team within 48 hours of receiving the parcel, and provide clear photos of the outer shipping packaging and the damaged product. Once we verify the damage situation, we will arrange a free replacement of the damaged item to be shipped to you as soon as possible, with no extra fees to pay.

If you have further questions about any part of this Shipping Policy, our support team at KWEST CLOTHING LIMITED is always ready to assist you.