+64 9 262 0252

zephs@kwestcloth.com

KWEST CLOTHING

Terms of Service

‌Effective Date: November 10, 2026‌

Welcome to the official e-commerce website of KWEST CLOTHING LIMITED, accessible at www.kwestcloth.com. These Terms of Service (the “Terms”) constitute a legally binding agreement between you as the user, shopper, or visitor of our platform, and KWEST CLOTHING LIMITED, a registered New Zealand minimal clothing brand headquartered at 40 Tuaiwi Street, Manukau, Auckland 2104, New Zealand. By accessing, browsing, creating an account on, or completing any purchase through www.kwestcloth.com, you confirm that you have read, understood, and agreed to be bound by all the terms and conditions outlined below, alongside our published Privacy Policy, Refund and Returns Policy, and Shipping Policy, all of which are incorporated into this document by reference. If you do not agree to any clause of these Terms, you may not access or use our website, make any purchases from our store, or interact with our brand services in any capacity.

1. Brand and Service Overview

KWEST CLOTHING is a New Zealand founded brand built on the core belief that less truly is more. We intentionally skip loud logos and fleeting fast fashion trends, focusing our full product line on soft, durable fabrics and clean, timeless cuts that fit seamlessly into your daily wardrobe for work, casual coffee runs, slow weekends, outdoor activities and travel. Our product catalog available on www.kwestcloth.com includes a curated range of minimal canvas tote bags, waist packs, solid color hats, leather accessories, and practical everyday utility bags designed to deliver long-lasting value without unnecessary extra features.
These Terms apply to every visitor, registered account holder, and customer who uses any part of our website services, including browsing product listings, submitting customer reviews, signing up for our email newsletter, creating a user account, and placing and completing orders for our physical merchandise. We reserve the right to modify, update, or discontinue any portion of our website, product offerings, or service features at any time without prior public notice, as part of our ongoing effort to optimize the shopping experience for our community of customers.

2. Eligibility to Use the Platform

To create an account on www.kwestcloth.com or submit an order to make a purchase through our site, you must meet the following eligibility requirements:

  1. You are at least 18 years of age, or have reached the age of majority in your country of residence, which grants you full legal capacity to enter into a binding purchase agreement under applicable local laws. If you are under the age of 18, you may only place orders or use our services with the direct supervision and explicit consent of a parent or legal guardian, who will take full legal responsibility for all your activities on the website.
  2. You are legally permitted to access and use our platform under the laws of your country or region of residence, and you are not located in any jurisdiction that is subject to international trade sanctions or import restrictions that would prohibit you from purchasing or receiving our products.
  3. All information you submit to us during account registration, checkout, or any other interaction with our website is true, accurate, complete, and up to date. If we have reasonable grounds to believe your submitted information is fraudulent, false, or incomplete, we reserve the full right to suspend or permanently terminate your user account and cancel any pending or completed orders associated with your profile.

3. User Account Responsibilities

When you create a registered user account on www.kwestcloth.com, you agree to the following terms related to your account security and usage:

  • You are fully responsible for safeguarding your unique account password, and for all activities, actions, and order submissions that take place under your account credentials. We cannot and will not be liable for any loss or damage arising from your failure to maintain the confidentiality of your account login details, or from any unauthorized access to your account that occurs due to your negligence.
  • You must immediately notify our support team at zephs@kwestcloth.com or call us at +64 9 262 0252 as soon as you become aware of any unauthorized use of your account, or any other security breach related to your profile on our platform.
  • You may not share, transfer, or sell your user account access to any third party without our explicit written approval. We reserve the right to refuse service, delete profiles, remove or edit content, or cancel orders at our sole discretion if we identify any account activity that violates these Terms, infringes on the legal rights of other users, or runs counter to the operational rules of our platform.
  • Your account remains for your personal, non-commercial use only. You may not use our website or your registered account to resell our products for commercial profit, to scrape data from our platform for third-party business use, or to submit automated bot generated orders that are not intended for genuine personal consumption. We retain the full right to terminate any account that we confirm is being used for unauthorized resale or bulk commercial ordering without prior negotiated wholesale agreements with our team.

4. Order Placement, Pricing and Payment Terms

All product listings displayed on www.kwestcloth.com are subject to these purchase rules:

  1. ‌Pricing Accuracy‌: While we make every possible effort to ensure all product prices listed on our website are accurate, typographical errors may occasionally occur. If the listed price for any item you attempt to purchase is incorrectly displayed at a value far below the actual product price due to a system error or typo, we reserve the right to contact you before your order is processed to inform you of the correct price, and give you the option to confirm your order at the correct price or cancel the order for a full immediate refund with no extra charges. We are not obligated to honor incorrectly listed erroneous prices, even after you have received your order confirmation email.
  2. ‌Order Acceptance‌: After you submit your order and complete payment, you will receive an automated order confirmation email from our team that acknowledges we have received your order details. This automated email does not constitute a formal legal acceptance of your order. Our team retains the full right to review and decline any order for any reason, including but not limited to product stock shortages, pricing errors, suspected fraudulent activity associated with the order, or delivery address located in regions we do not currently support for shipping. If we decline your paid order, we will process a 100% full refund back to your original payment method within 3 business days, and notify you clearly via email of the order cancellation.
  3. ‌Payment Rules‌: All payments on our website are processed through PCI-DSS compliant third-party payment gateways, and we do not store full credit card or sensitive payment details on our own internal servers. By submitting a payment for an order, you confirm that you are the authorized holder of the payment method used to complete the purchase, and that you have sufficient funds or available credit to cover the full cost of the order including product prices, selected shipping fees, and any applicable local import taxes for international destinations.
  4. ‌Product Availability‌: All product stock statuses listed on our website are updated in real time as accurately as possible, but high demand, unexpected checkout conflicts, or inventory management system delays may occasionally lead to out-of-stock situations after you submit your order. If the item you ordered is no longer in stock and cannot be restocked within a reasonable timeframe, our support team will reach out to you to offer you the options of waiting for the next restock of the product, exchanging for another equivalent value item from our catalog, or receiving a full monetary refund processed back to your original payment method.

5. Intellectual Property Rights

All content published on www.kwestcloth.com is the exclusive intellectual property of KWEST CLOTHING LIMITED, and is protected under New Zealand and international copyright, trademark, and intellectual property laws. This includes but is not limited to all website page designs, original brand text descriptions, product photography, brand logos, graphic designs, video content, website layout code, and all written copy across every section of our platform.
You may not reproduce, duplicate, distribute, modify, publicly republish, upload, post, transmit, or resell any of our protected intellectual property content for any commercial or non-personal use without first obtaining our explicit written permission from our team, which you can contact at zephs@kwestcloth.com to request. You may not use our brand name, logos, or product imagery in any way that creates a false implication of affiliation, endorsement, or partnership with KWEST CLOTHING, without our formal signed approval.
If you choose to submit original content to our platform including product reviews, feedback photos, user generated content featuring our products, you grant us a permanent, non-exclusive, royalty-free, global license to use, modify, republish, and display that content on our website and across our official social media channels for brand promotional purposes. You confirm that any content you submit to us does not infringe on the copyright, trademark, or personal privacy rights of any third party.

6. Prohibited Uses of the Website

You are strictly prohibited from using www.kwestcloth.com to carry out any of the following restricted activities:

  • Using automated programs, bots, scrapers, crawlers, or any other unauthorized tools to access, scrape, copy, or monitor any part of our website for bulk data collection purposes, without prior written consent from our team.
  • Committing any fraudulent activity, including using stolen payment details to place orders, creating fake user accounts to submit false negative reviews, or manipulating discount and coupon systems to obtain unauthorized price reductions.
  • Uploading or transmitting any malicious code, viruses, malware, or harmful software that is designed to disrupt, damage, or limit the functionality of our website infrastructure, servers, or related systems.
  • Harassing, abusing, threatening, or harming our staff, customer support representatives, or other users and customers of our platform.
  • Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of our website services for commercial purposes that are not explicitly authorized in writing by KWEST CLOTHING LIMITED.
  • Using our platform in any way that violates applicable local, national, or international laws and regulations in your region of residence.
    If we detect that you have engaged in any prohibited use of our website, we reserve the right to immediately block your IP address, terminate your user account permanently, cancel all pending unshipped orders associated with your profile, and pursue all available legal remedies under applicable laws if the violation causes material harm to our business.

7. Third-Party Links and Services

Our www.kwestcloth.com website may occasionally include hyperlinks that direct to external third-party websites, including social media platforms, partner brand pages, payment processor portals, and logistics carrier tracking pages that are not owned, operated, or controlled by KWEST CLOTHING LIMITED. We do not exercise any editorial oversight over the content, privacy policies, or terms of service of these external third-party sites, and we do not assume any responsibility or liability for the content, practices, or any outcomes that arise from your use of these external links. We encourage you to review and read the full terms of service and privacy policy of every external third-party site you navigate to from our website, before you submit any personal information or complete any transactions on those platforms. The inclusion of any third-party link on our website does not constitute our formal endorsement, approval, or recommendation of that site or its service providers.

8. Disclaimers of Warranties

Our website and all services, products, and features made available through www.kwestcloth.com are provided on an “as is” and “as available” basis, without any express, implied, or statutory warranties of any kind. KWEST CLOTHING LIMITED does not warrant that our website will be continuously available, uninterrupted, completely secure, or free from errors, bugs, or technical glitches at all times. We do not guarantee that the results you obtain from using our website, including product sizing accuracy, color matching to the product photos on the listing page, or delivery timeline estimates, will fully meet your personal expectations. To the maximum extent permitted by applicable New Zealand law, we expressly disclaim all implied warranties including warranties of merchantability, fitness for a specific purpose, and non-infringement of intellectual property rights. You agree that your use of our website and any products you purchase from our platform is done entirely at your own sole risk.

9. Limitation of Liability

Under no circumstances will KWEST CLOTHING LIMITED, our directors, employees, logistics partners, or authorized representatives be held liable for any indirect, incidental, special, consequential, or punitive damages that arise from your access to or use of our website, or from the products you purchase through our platform. This includes but is not limited to lost profits, lost data, business interruption losses, or any other financial harm that is not directly caused by our verified gross negligence. Our total aggregate maximum liability for any and all claims arising out of these Terms of Service, your use of our site, or your product purchase, is strictly limited to the total amount you actually paid to us for the specific order or transaction that gives rise to your claim. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so some parts of this limitation clause may not apply to you if these restrictions conflict with the consumer protection laws of your local region.

10. Policy Updates and Governing Law

We reserve the right to revise and update these Terms of Service at any time to reflect changes in our business operations, new legal regulatory requirements, or updates to our website features. When we make material changes to this document, we will update the “Effective Date” at the top of this Terms of Service page, and post a clear prominent notification on the homepage of www.kwestcloth.com to alert all users of the upcoming changes. Your continued use of our website after the effective date of the revised Terms will constitute your full acceptance of all updated clauses.
These Terms of Service are governed by, and interpreted in full accordance with, the laws of New Zealand. Any legal dispute, claim, or controversy arising out of or related to these Terms, your use of our website, or your purchase of our products will be submitted to the exclusive jurisdiction of the courts located in Auckland, New Zealand.

If you have any questions, concerns, or requests related to any clause of these Terms of Service, you may contact our team at any time via email at zephs@kwestcloth.com, by phone at +64 9 262 0252, or send physical mail to our registered office at 40 Tuaiwi Street, Manukau, Auckland 2104, New Zealand. Our customer support team will respond to all legitimate inquiries within 3 business days.