+64 9 262 0252

zephs@kwestcloth.com

KWEST CLOTHING

Privacy Policy

‌Effective Date: November 10, 2026‌

KWEST CLOTHING LIMITED (“we”, “us”, “our”) operates the e-commerce website available at www.kwestcloth.com. This Privacy Policy is designed to inform you about how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, make purchases from us, or interact with our brand in any capacity. We are committed to protecting your privacy and ensuring that your personal data is handled in compliance with applicable New Zealand privacy laws and global data protection standards, while delivering the seamless, secure shopping experience you expect from our clothing e-commerce platform.

1. Information We Collect

We only collect information that is necessary to provide and improve our services, process your orders, and enhance your overall shopping experience with KWEST CLOTHING. The categories of information we may collect include:

1.1 Information You Provide Directly to Us

  • ‌Account Registration Data‌: When you create an account on our website, we collect your full name, email address, phone number, and password to secure your account.
  • ‌Order and Transaction Data‌: When you make a purchase, we collect your billing address, shipping address, payment method details (we do not store full credit card numbers on our systems, all payment processing is handled through PCI-DSS compliant third-party payment providers), purchase history, and order preferences.
  • ‌Communication Data‌: When you reach out to our customer support team via email at zephs@kwestcloth.com, phone at +64 9 262 0252, or our website contact form, we collect the content of your messages, your contact details, and any additional information you choose to share with us, such as sizing inquiries, product feedback, or custom order requests.
  • ‌Marketing Preference Data‌: When you sign up for our newsletter, submit a review, or participate in our loyalty programs, we collect your consent preferences for promotional communications, your feedback on our products, and any other information you voluntarily provide.

1.2 Information We Collect Automatically

When you access and browse www.kwestcloth.com, we automatically collect certain technical information to optimize our website performance and security:

  • Device information including your IP address, browser type, operating system, device model, and unique device identifiers
  • Website usage data including your browsing history on our site, pages viewed, time spent on pages, click-through patterns, search queries entered on our platform, and cart activity
  • Location data derived from your IP address or optional location permission settings on your device, to display region-specific shipping rates, product availability, and relevant local promotions
  • Cookie and similar tracking technology data, as further outlined in Section 6 of this policy.

2. How We Use Your Information

We use your collected personal information for the following legitimate business purposes, only to the extent permitted by applicable privacy laws:

  1. ‌Order Fulfillment and Service Delivery‌: To process, confirm, track, and complete your purchases, arrange shipping and delivery of your ordered clothing items, process returns, exchanges, and refunds, and provide post-purchase customer support.
  2. ‌Website Operation and Optimization‌: To maintain, update, and improve the functionality of www.kwestcloth.com, troubleshoot technical issues, personalize your browsing experience, display product recommendations that match your style preferences, and test new features to enhance our shopping platform.
  3. ‌Security and Fraud Prevention‌: To protect our website, our users, and our business from unauthorized access, data breaches, fraudulent transactions, identity theft, and other harmful activities. We may use your IP address, device data, and order history to verify account authenticity and block suspicious activity.
  4. ‌Marketing and Communication (With Your Consent Where Required)‌: To send you promotional emails, SMS alerts, and personalized updates about new clothing collections, exclusive discounts, limited-time sales events, and brand announcements, but only when you have opted in to receive such communications. You can opt out of marketing messages at any time, as explained in Section 4 of this policy.
  5. ‌Legal and Compliance Purposes‌: To comply with our legal obligations, resolve any disputes between us and our customers, enforce our website Terms of Service, and cooperate with regulatory authorities where required by law.
  6. ‌Product Development‌: To analyze customer feedback, purchase trends, and demographic data to design new clothing products, adjust our sizing ranges, improve our inventory management, and deliver items that better align with our customers’ needs.

3. How We Share Your Information

We never sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent. We may only share your information with the following trusted third parties, strictly as required to run our e-commerce operations:

  • ‌Service Providers‌: We share necessary data with vetted third-party vendors who support our business operations, including PCI-compliant payment processors, shipping and logistics partners (to deliver your orders to the address you provide), cloud hosting providers that secure our website data, email marketing platforms, and analytics service providers. All these service providers are bound by strict data protection agreements that require them to safeguard your personal information and only process it in accordance with our instructions.
  • ‌Legal Authorities and Regulators‌: We may disclose your personal information if we are required to do so by New Zealand law, court order, government regulation, or valid legal request, or if such disclosure is necessary to protect our legal rights, the safety of our users, or the integrity of our business operations.
  • ‌Business Transfer Circumstances‌: In the event of a merger, acquisition, sale of all or part of our company assets, or other corporate restructuring, your personal information may be transferred to the succeeding entity, who will continue to handle your personal data in accordance with this Privacy Policy.

4. Your Privacy Rights

As a customer located in New Zealand or any other jurisdiction with applicable data protection laws, you hold the following rights over your personal information:

  1. ‌Right of Access‌: You can request a copy of all personal information we hold about you, by contacting our privacy team at zephs@kwestcloth.com. We will provide this information to you within a reasonable timeframe, in a clear, easily accessible format.
  2. ‌Right to Correction‌: If you find that any of the personal data we hold about you is inaccurate, incomplete, or outdated (such as a wrong shipping address or outdated contact number), you can request us to update and correct that information immediately. You can also edit most of your personal details directly through your account settings page on www.kwestcloth.com at any time.
  3. ‌Right to Erasure‌: You have the right to request that we delete all of your personal information stored on our systems, subject to a small number of exceptions: for example, we are allowed to retain minimal transaction data for legal accounting and tax compliance requirements for the period mandated by New Zealand law.
  4. ‌Right to Restrict Processing‌: You can request us to pause the processing of your personal data under specific circumstances, such as when you are verifying the accuracy of your data or disputing our processing activities.
  5. ‌Right to Data Portability‌: You can request to receive your personal data in a structured, machine-readable format, to transfer to another service provider of your choice.
  6. ‌Right to Opt Out of Marketing‌: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link included at the bottom of every promotional email we send you, or by sending us a message at zephs@kwestcloth.com to request removal from our marketing list. Even if you opt out of marketing communications, we will still send you critical transaction-related messages such as order confirmations, shipping updates, and return notifications that are necessary to complete your purchases.

To exercise any of these rights, you can reach out to our dedicated privacy team at any time via the contact details listed in Section 7 below. We will respond to all valid requests within 10 business days, and never charge you a fee for submitting or processing your privacy rights request unless the request is manifestly excessive or repetitive.

5. Data Security

We implement industry-standard, robust technical, administrative, and physical security measures to protect your personal information from unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include end-to-end SSL encryption for all data transmitted between your browser and our website, regular security audits of our systems, restricted staff access to personal customer data (only authorized team members who need the data to perform their job duties are granted access), regular staff privacy training, and automated threat monitoring systems that detect and block suspicious activity 24 hours a day, 7 days a week.

While we make every possible effort to safeguard your personal data, no internet transmission or electronic storage system can be guaranteed to be 100% secure. If we ever experience a data breach that poses a significant risk to your rights and freedoms, we will notify you and the relevant New Zealand regulatory authority promptly, in full compliance with applicable legal requirements.

6. Cookies and Tracking Technologies

Our website www.kwestcloth.com uses cookies, web beacons, and other similar tracking technologies to improve your browsing experience, remember your preferences, analyze website traffic, and deliver relevant product recommendations.

  • ‌Necessary Cookies‌: These cookies are essential to the basic functionality of our website, they allow you to log into your account, add items to your shopping cart, and complete the checkout process. You cannot disable these cookies through our website settings, as the site will not function properly without them.
  • ‌Performance Cookies‌: These cookies collect anonymous information about how visitors use our website, to help us understand which pages are most popular, where users encounter errors, and how we can optimize our site speed and performance.
  • ‌Functional Cookies‌: These cookies remember your preferences, such as your preferred language, selected region, and saved sizing preferences, so you do not have to re-enter these settings every time you return to our site.
  • ‌Marketing Cookies‌: These cookies are used to track visitor activity across our website, to display personalized ads for KWEST CLOTHING products on third-party platforms you visit after leaving our site. We only use these marketing cookies if you have given us your explicit consent.

You can adjust your browser settings to block or delete cookies at any time, but please note that blocking certain cookies may limit some of the features available to you on www.kwestcloth.com.

7. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy, or about how we handle your personal information, you can contact us directly at:

  • ‌Company Name‌: KWEST CLOTHING LIMITED
  • ‌Email Address‌: zephs@kwestcloth.com
  • ‌Physical Address‌: 40 Tuaiwi Street, Manukau, Auckland 2104, New Zealand
  • ‌Contact Phone‌: +64 9 262 0252

Our privacy team will review and respond to all your inquiries as soon as possible, typically within 3 business days.

8. Updates to This Privacy Policy

We reserve the right to update and revise this Privacy Policy from time to time, to reflect changes in our business operations, new legal requirements, or new features we add to our e-commerce platform. When we make material changes to this policy, we will update the “Effective Date” at the top of this page, and post a prominent notification on the homepage of www.kwestcloth.com to alert you of the updates. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our website and services after the effective date of the revised policy will constitute your acknowledgment and acceptance of the updated terms.